Reports
Get first response time distribution by channel
Get the distribution of first response times grouped by channel type. Returns conversation counts in different time buckets (0-1h, 1-4h, 4-8h, 8-24h, 24h+) for each channel type.
Note: This API endpoint is available only in Chatwoot version 4.11.0 and above.
Authorization
userApiKey api_access_token<token>
This token can be obtained by visiting the profile page or via rails console. Provides access to endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user.
In: header
Path Parameters
account_id*integer
The numeric ID of the account
Query Parameters
since?string
The timestamp from where report should start (Unix timestamp).
until?string
The timestamp from where report should stop (Unix timestamp).
Response Body
application/json
application/json
curl -X GET "https://example.com/api/v2/accounts/0/reports/first_response_time_distribution"{
"Channel::WebWidget": {
"0-1h": 150,
"1-4h": 80,
"4-8h": 45,
"8-24h": 30,
"24h+": 15
},
"Channel::Api": {
"0-1h": 75,
"1-4h": 40,
"4-8h": 20,
"8-24h": 10,
"24h+": 5
}
}{
"description": "string",
"errors": [
{
"field": "string",
"message": "string",
"code": "string"
}
]
}