Get conversation statistics grouped by channel type
Get conversation counts grouped by channel type and status for a given date range. Returns statistics for each channel type including open, resolved, pending, snoozed, and total conversation counts.
Note: This API endpoint is available only in Chatwoot version 4.10.0 and above. The date range is limited to a maximum of 6 months.
Authorization
userApiKey This token can be obtained by visiting the profile page or via rails console. Provides access to endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user.
In: header
Path Parameters
The numeric ID of the account
Query Parameters
The timestamp from where report should start (Unix timestamp).
The timestamp from where report should stop (Unix timestamp).
Response Body
application/json
application/json
application/json
curl -X GET "https://example.com/api/v2/accounts/0/summary_reports/channel"{
"Channel::WebWidget": {
"open": 10,
"resolved": 20,
"pending": 5,
"snoozed": 2,
"total": 37
},
"Channel::Api": {
"open": 5,
"resolved": 15,
"pending": 3,
"snoozed": 1,
"total": 24
}
}{
"description": "string",
"errors": [
{
"field": "string",
"message": "string",
"code": "string"
}
]
}{
"description": "string",
"errors": [
{
"field": "string",
"message": "string",
"code": "string"
}
]
}